Terms & Conditions | Milk to Mealtime

Terms and Conditions

These terms and conditions (the "Terms and Conditions") govern the use of

www.milktomealtime.com (the "Site"). This Site is owned and operated by Laura Bottiglieri, Speech and Language Therapist. This Site is a blog and online consultation/coaching service.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Laura Bottiglieri and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

- Harass or mistreat other users of our Site;

- Violate the rights of other users of our Site;

- Violate the intellectual property rights of the Site owners or any third party to the Site;

- Hack into the account of another user of the Site;

- Act in any way that could be considered fraudulent; or

- Post any material that may be deemed inappropriate or offensive.

If we believe you are using our Site illegally or in a manner that violates these Terms and

Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

User Contributions

Users may post the following information on our Site:

- Public comments.

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.

Accounts

When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account,

including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods and Services

These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

Online consultations;
Home based consultations;
Downloadable Resources; and
Online programmes.

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

The following services are available on our Site:

Online consultations;
Home based consultations;
Downloadable Resources; and
Online programmes.

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the European Union, you have the right to cancel your contract to purchase goods and services from us within 14 days without providing a reason.

The cancellation period:

Will end 14 days from the date of purchase when you purchased digital content that was not supplied on a tangible medium; or
Will end 14 days from the date of purchase when you purchased a service.

To exercise your right to cancel, you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at info.milktomealtime@gmail.com. You may use a copy of the Cancellation Form found at the end of these Terms and Conditions, but you are not required to do so.

Effects of Cancellation
If you requested the performance of services begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you communicated your decision to cancel. We will reimburse any amount you have paid above this proportionate payment.

If you provide express consent to the supply of digital content during the cancellation period and acknowledge that your right to cancel the contract is lost, you will no longer have the right to cancel the contract.

Reimbursements will be made using the same payment method used for the initial purchase unless expressly agreed otherwise. You will not incur any fees for the reimbursement.

Cancellation Policy
If you need to cancel or reschedule an appointment, we require at least 48 hours' notice. Appointments cancelled or rescheduled with less than 48 hours' notice will incur the full session fee. This policy ensures fairness and allows us to manage our schedule effectively to support all clients.

To cancel or reschedule an appointment, please contact us via email at info.milktomealtime@gmail.com.

Disclaimer – Feeding Outcomes
Paediatric feeding challenges are highly individualised, and the outcomes of our consultations and programmes can vary based on a range of factors, including your child’s medical, sensory, and developmental needs as well as the extent to which the full implementation of the agreed therapy plan by parents/caregivers is achieved. While we aim to provide evidence-based strategies and support, we cannot guarantee specific results or resolution of feeding difficulties. You acknowledge that any impact on your child’s feeding progress is subjective and dependent on multiple factors beyond our control. As such, we do not accept responsibility if the expected outcomes are not achieved.

Payments

We accept the following payment methods on our Site:

- Direct Debit.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer

protection legislation in your jurisdiction applies and cannot be excluded, these Terms and

Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites

Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability

Laura Bottiglieri and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Laura

Bottiglieri and our directors, officers, agents, employees, subsidiaries, and affiliates from any

actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Country of England.

Additional Terms

- Milk to Mealtime does not take responsibility for the use of information on this website for

the purposes of improving children's eating and drinking skills. The information provided is

science-backed and evidence based but is not tailored to individual presentations of eating

and drinking difficulties. The responsibility of the use of information and implementation of

that information lies with the caregiver.;

- Milk to Mealtime reserves the right to not offer services should this not be deemed

appropriate, clinically effective or a working relationship with a caregiver is not deemed

suitable.; and

- Milk to Mealtime offer expert advice and therapy for children's eating and drinking

difficulties. Milk to Mealtime endeavour to provide appropriate and tailored advice and

guidance to support caregivers improve their child's eating and drinking difficulties. It is the

caregivers responsibility to use the advice according to their needs and therefore improvement made by the child is the caregivers responsibility.

- With regards Milk & Meal Clubs the same, aforementioned conditions regards payment & cancellation applies as so Indemnity clauses. Milk to Mealtime offer expert advice in a shared space so highlights that all parent/carer queries may not be able to be addressed or resolved in the time available for the club. Parents/carers are encouraged to seek a 1:1 consultation with Milk to Mealtime should they have further queries.

Milk to Mealtime holds Level 2 Food Hygiene Certification, Allergy Awareness Certification, has an appropriate DBS check. Parents/Carers are responsible for their child at all times throughout the duration of the group and whilst present in the venue. Parents/Carers are responsible for they or their child's health and safety have whilst at Milk or Meal Club. Parents/Carers are responsible for providing up-to-date allergy information upon booking. Milk to Mealtime are responsible for providing that information to all other attendees to ensure allergens are not brought to the clubs.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be

inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

info.milktomealtime@gmail.com

You can also contact us through the feedback form available on our Site.

Effective Date: 17/04/2024

Cancellation Form

If you want to cancel your contract of sale with us you may use this form and email it back

to us at the address below.

Email: info.milktomealtime@gmail.com

I hereby give notice that I cancel my contract of sale of the following goods or services:

________________________________________________________________________________

Ordered on: ______________________________________

Received on: ______________________________________

Customer name: ______________________________________

Customer address:

____________________________________________________________________________

Signature (only required if you are returning a hardcopy of this form):

______________________________________

Date: ______________________________________

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